1. Seller
The Calora website is operated by Naïl Azam, Rue Edgar Tinel 8, 1070 Anderlecht, Belgium, email: aybna06@gmail.com.
2. Scope
These general terms and conditions of sale apply to any order placed on this website by a consumer residing in Belgium, France or the Netherlands.
3. Product
The essential characteristics of the product are described on its product page. Lifestyle photos are illustrative staged scenes. The product is intended for household use, in accordance with the safety precautions listed on its product page.
4. Prices
Prices are shown in euros, VAT included. The applicable price is the one displayed at the time of ordering. Delivery to Belgium, France and the Netherlands is free.
5. Order and payment
The order is confirmed after payment on the secure checkout page. You receive a confirmation by email. The available payment methods are shown at checkout.
6. Delivery
Delivery terms and times are detailed on our Delivery page.
7. Right of withdrawal
You have 14 days from receipt to withdraw. The terms are set out on our Returns and refunds page.
8. Guarantees
The product benefits from the 2-year legal guarantee of conformity from delivery.
9. Liability
We cannot be held liable for damage resulting from use that does not follow the product's safety precautions.
10. Personal data
The processing of your data is described in our privacy policy.
11. Applicable law and disputes
These terms are governed by Belgian law, without prejudice to mandatory provisions that better protect consumers in their country of residence. If you have a problem, please contact us by email first. You may also contact the Belgian Consumer Mediation Service (mediationconsommateur.be).